Refund policy
Returns and Refunds Policy
Verona Marketing Hub
Last updated: May 2025
1. Introduction
This Returns and Refunds Policy applies to all digital products sold by Verona Marketing Hub through our website at veronamarketinghub.com. By completing a purchase, you confirm that you have read, understood, and agreed to this policy.
Verona Marketing Hub sells digital products only. No physical goods are offered for sale. All products are delivered electronically via a download link following purchase.
2. Nature of Digital Products
Our products are digital in nature and include, but are not limited to:
• Ebooks and digital publications
• Business and marketing templates
• Guides, frameworks, and resource documents
Because digital products are delivered instantly and can be accessed, downloaded, copied, or used immediately upon purchase, they are categorically different from physical goods. For this reason, and as permitted under applicable law, all sales are final.
3. No Refund Policy: General Rule
All sales of digital products by Verona Marketing Hub are final. We do not offer refunds, exchanges, or credits once a purchase has been completed and the product has been made available for download.
We encourage all customers to review product descriptions, previews, and any available samples carefully before purchasing. If you have a question about a product before purchase, please contact us at support@veronamarketinghub.com.
4. Defective or Inaccessible Files: Remedy and Re-Delivery
Notwithstanding the no-refund policy set out in Section 3, we are committed to ensuring you receive the product you purchased in full working order. If you experience a genuine technical issue with your purchase, we will make every reasonable effort to resolve it.
If your downloaded file is corrupted, incomplete, or otherwise defective, or if the download link fails to function correctly, please contact us at support@veronamarketinghub.com within 14 days of purchase with:
• Your order number or proof of purchase
• A description of the issue you are experiencing
• Details of the device, browser, or software you used to access the file
Upon verification, we will resend the product or provide a new working download link at no additional cost. This remedy is limited to technical delivery failures and does not constitute a right of return or refund.
If we are unable to deliver a working copy of the product after reasonable attempts, we reserve the right to issue a full or partial refund at our sole discretion.
5. UK Consumers: Consumer Contracts Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers ordinarily have a 14-day right to cancel distance contracts. However, this right to cancel does not apply to digital content where:
• The supply of the digital content has begun with the consumer's prior express consent; and
• The consumer has acknowledged that their right to cancel will thereby be lost.
By completing a purchase on veronamarketinghub.com, you expressly consent to the immediate supply of the digital product and acknowledge that you will lose your 14-day right to cancel once the download has been made available to you. This acknowledgement is captured at the point of checkout.
Where a download has not yet been accessed or made available, UK consumers may retain the right to cancel within 14 days. In such cases, please contact us promptly at support@veronamarketinghub.com.
6. UK Consumers: Consumer Rights Act 2015
Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015. Under this legislation, digital content must be of satisfactory quality, fit for purpose, and as described. If a product fails to meet these standards, you may have a statutory right to a repair, replacement, or, in certain circumstances, a refund.
If you believe a product does not conform to its description or is of unsatisfactory quality, please contact us at support@veronamarketinghub.com with details of your concern. We will assess each complaint on a case-by-case basis in accordance with our obligations under UK law.
7. US Consumers
For customers purchasing from the United States, please note the following:
No cooling-off period for digital goods: Unlike the European Union or the United Kingdom, there is no federal statutory cooling-off period that applies to digital product purchases in the United States. Individual US state laws may vary, but Verona Marketing Hub's no-refund policy is consistent with industry norms for instant-delivery digital goods.
FTC regulations: We comply with all applicable Federal Trade Commission (FTC) guidelines, including accurate and honest product descriptions. If you believe a product was materially misrepresented, please contact us at support@veronamarketinghub.com so we can investigate.
Chargebacks: If you initiate a chargeback or payment dispute without first contacting us to seek resolution, we reserve the right to contest the dispute with your payment provider and to provide all relevant evidence of the transaction and delivery. We encourage customers to contact us first; most issues can be resolved promptly.
8. Unauthorised Purchases
If you believe your payment method was used to purchase veronamarketinghub.com without your authorisation, please contact your bank or card provider immediately. You should also notify us at support@veronamarketinghub.com. We will cooperate fully with any fraud investigation.
9. Duplicate or Accidental Purchases
If you accidentally purchase the same product more than once, please contact us at support@veronamarketinghub.com within 7 days of the duplicate transaction. We will review the case and, where a genuine duplicate is confirmed, issue a refund for the additional charge.
10. Promotional and Discounted Products
Products purchased at a promotional or discounted price are subject to the same no-refund policy as full-price products. No additional exceptions apply by virtue of a product being on sale or offered as part of a bundle.
11. Intellectual Property and Licence
All digital products sold by Verona Marketing Hub are licensed for personal and/or commercial use as specified in the individual product listing. Purchase of a digital product does not transfer ownership, copyright, or any intellectual property rights to the buyer.
Unauthorised reproduction, resale, redistribution, or sharing of purchased digital products is strictly prohibited and may constitute copyright infringement under the Copyright, Designs and Patents Act 1988 (UK) and the Copyright Act 1976 (US).
12. Limitation of Liability
To the fullest extent permitted by law, Verona Marketing Hub's liability in connection with the sale of any digital product is limited to the purchase price paid for that product. We are not liable for any indirect, consequential, or incidental loss arising from the purchase or use of our products.
Nothing in this policy excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
13. Changes to This Policy
We reserve the right to update or amend this policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of veronamarketinghub.com following any changes constitutes your acceptance of the revised policy.
14. Contact Us
For any questions or concerns relating to this policy, or to raise a complaint or request a remedy under Section 4, please contact us:
Email: support@veronamarketinghub.com
Website: veronamarketinghub.com
We aim to respond to all enquiries within 2 business days.